Shipping policy
Delivery Information
We aim to make shipping as clear and reliable as possible. The details below explain how our deliveries work and what you can expect from our courier partners.
Dispatch & Delivery Times
- Orders are processed Monday to Friday between 8:30am and 4:00pm
- Orders over £30 are shipped for free
- Delivery is expected within 2 to 4 business days
- We do not dispatch on weekends or UK bank holidays.
Delivery times are estimates and may be affected by weather, strikes, or courier delays outside our control. We work with Royal Mail, Evri, DPD, DHL, Parcelforce and others to keep deliveries running smoothly.
Shipping Costs
Shipping costs vary depending on item size and weight. Standard delivery starts from £2.99. Orders over £30 qualify for free delivery.
Shipping fees are non-refundable once an order has been dispatched, unless:
- We have made an error, or
- A paid express service fails to meet the agreed timeframe (subject to courier review)
Signatures & Contactless Deliveries
Depending on the courier, your delivery may:
- Require a signature
- Require photo ID
- Be completed using contactless photo/GPS verification
Tracking details will be provided once your order leaves our warehouse.
Proof of Delivery
Couriers may use timestamped photos, GPS location data, or digital scans to confirm successful delivery.
Once valid proof shows the parcel delivered to your address, mailbox, or nominated safe place, responsibility transfers to you.
If the parcel cannot be found after confirmed delivery, it is treated as theft after delivery. In this case, please report the issue to the police and contact your payment provider. We will supply courier evidence to assist you.
Safe Place & Neighbour Deliveries
If you request a parcel to be left in a safe place or with a neighbour, liability transfers once the courier confirms delivery at that location. For higher-value items, we recommend choosing a signed-for or collection service.
Failed Delivery Attempts
If nobody is available, couriers typically attempt re-delivery or hold the parcel at a local depot for 3–5 days.
Items returned to us due to missed or refused delivery will incur a return shipping fee before any refund or re-delivery can be processed.
Address Changes
Once dispatched, address changes must be made through us. Changes made directly with the courier may be refused, cause delays, or incur additional fees, which remain the customer's responsibility.
Click & Collect
Click & Collect orders can be collected during our opening hours. Please bring your order confirmation and photo ID. Only collect once you have received your “Ready for Collection” email.
Stock Availability
If an item becomes unavailable after checkout, we will contact you to offer the choice to wait for restock, select an alternative, or receive a full refund.
If multiple customers purchase the final item simultaneously, we may be unable to fulfil all orders. We will contact you with the same options.
Loss, Theft, or Damage in Transit
Please inspect your parcel on arrival. If damaged, you may refuse the delivery or sign as “Goods Damaged”. Missing, lost, or damaged items must be reported within 7 days of the expected delivery date. Claims outside this window may not be recoverable.